TERMS AND CONDITIONS
Welcome to SOUS by SOUGAT PAUL. sougatpaul.com and its affiliates provide their services to you subject to the following terms and conditions. If you visit or shop at sougatpaul.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future sougatpaul.com, service or visit or purchase from any business affiliated with sougatpaul.com, whether or not included in the sougatpaul.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. sougatpaul.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
The Site or third parties may provide links to other World Wide Web sites or resources. Because we have no control over such Sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Sougatpaul.com and its affiliates attempt to be as accurate as possible. However, sougatpaul.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by sougatpaul.com itself is not as described, your sole remedy is to return it in unused condition.
All of SOUS orders are shipped door-to-door from our warehouse in Mumbai, India to your provided shipping address. Processing the order normally takes 25-30 working days and then Shipping normally takes 4-6 working days.
Shipping destinations offered by sougatpaul.com for delivery will be extended and updated from time to time and listed online. We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.
You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Customer Service and quote your tracking number to trace your package.
EXCHANGES, RETURNS AND REFUNDS
We want you to love what you ordered, but if something isn’t right, let us know. We’ll give you an exchange on that piece.
EASY DOMESTIC RETURNS AND EXCHANGES
It’s easier than you think. Follow these simple steps to return your purchase by mail.
On the invoice, you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
Pack your return securely, in the original package if possible, and include your completed invoice.
Courier the parcel back to us:
Unit no. 11, 2nd floor, KRDN Indl. Estate, off Aarey Road, Goregaon East, Mumbai, - 400063 TEL NO: 09819071694
EMAIL ID: firstname.lastname@example.org
We do not return or exchange gift certificates.
No returns on discounted merchandise.
CAN I EXCHANGE/ALTER ANY ITEM WHICH WAS EITHER CUSTOMISED OR MAKE TO ORDER?
We currently do not allow exchange for an item which was either a customized or make to order. In case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge. However, shipping charges shall be charged. Please contact us at email@example.com for further assistance.
All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request.
However, to-and-fro shipping and custom duty charges will have to be borne by the customer in case of alterations or exchange.
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate. We recommend for all the outfits to be dry cleaned.
When You use the Site or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Sougatpaul.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant sougatpaul.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant sougatpaul.comand its affiliates and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify sougatpaul.com or its affiliates for all claims resulting from content you supply. Sougatpaul.com has the right but not the obligation to monitor and edit or remove any activity or content. Sougatpaul.com takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from sougatpaul.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product.
With respect to items sold on sougatpaul.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by sougatpaul.com.
The prices displayed on this site are quoted in Indian Rupees with approx. conversion rate in US Dollars. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
We strive to provide you with the best prices possible on products and/or services you buy from us, however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
DUTIES AND TAXES
All of SOUS orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. SOUS takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a credit note if it meets the prescribed and applicable terms and conditions. The credit note must be redeemed within 6 months. The original shipping charges and duties will not be refunded.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 14 days from the date on which these goods are delivered. If you choose to exchange any item instead of obtaining a refund, please note that we don’t guarantee the replacement for the same product in the same size, if the same is not available in our stock wherever possible, we will offer to repair the faulty items subject to above mentioned condition. We make every effort to display the item as accurate as possible along with the color, appearance, design and configuration of our products that appear on the Site. However, as computer monitors display and pixels varies, we cannot guarantee that your monitor’s display is exactly same what our IT system displayed.
All returns are subject to verification by our team at SOUGAT PAUL INDIA INC.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at firstname.lastname@example.org within 48 hours of receiving the order.We will make every effort to remedy the situation.
Refunds on international orders include duties, taxes, and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.
We do not accept any returns if the product is dispatched to us after 14 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us.
Please follow these simple steps to return your purchase:
On the invoice, you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
Wait for receiving a “Return Accepted” confirmation email from us.
Pack your return securely in the original package, if possible, and include your completed invoice.